Returns and exchanges of goods are carried out in accordance with the 'Rules on Returns and Exchanges of Goods', approved by Order No 217 of the Minister of the Economy of 29 June 2001, and the 'Rules on the Sale of Goods and the Provision of Services in the case of Contracts Concluded by Means of Communication' approved by Order No 258 of the Minister of the Economy of 17 August 2001.
The Buyer may exercise the right to return and exchange the goods within 7 (seven) working days from the date of delivery of the goods to him by informing the Seller in accordance with the procedure provided for in Clause 4.2 of the Rules.
The returned goods must be in their original orderly packaging, unused, undamaged by the Buyer, and must be in good condition (no damaged labels, protective films, torn packaging, etc.). The returned goods must be in the same condition as when received by the Buyer. When returning the product, the document of purchase and the warranty card (if issued) must be presented.
Goods that the Buyer wants to return can be delivered in person or sent by courier. Goods will be accepted at any of our offices, the addresses of which can be found under "Stores". In the event that the goods are returned in accordance with the right provided for in clause 4.2, the Buyer shall bear the cost of returning the goods. In the case of returns of the wrong goods and/or goods of poor quality, the Seller undertakes to take back such goods and replace them with similar suitable goods. In the event that the Seller does not have analogous goods, the Seller shall refund the money paid for the goods to the Buyer.
The Seller shall have the right not to accept the Buyer's returns if the Buyer does not comply with the return procedure set out in these Rules.